Shipping Information
At Northlight Shop, we’re dedicated to making your Christmas magical, and that includes ensuring your festive decorations arrive promptly and safely. Here’s everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak holiday seasons.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment
- Free Shipping:
- Carrier: EMS
- Cost: Free for orders over $50
- Delivery Time: 15-25 business days after shipment
Please Note: We ship globally, excluding some Asian regions and remote areas. Delivery times are estimates and may vary depending on your location and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your Northlight Shop purchase. If your Christmas decorations don’t sparkle with joy as expected, our hassle-free returns and exchanges policy is here to help.
Important Note: We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unused, unassembled, and with all original tags and packaging intact.
Returns & Exchanges Process
- Contact Our Customer Service Elves
Email us at [email protected] within 15 days of receiving your order. Use our Returns Request Template below to ensure we have all necessary information.
- Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
- Package Your Items
Carefully repackage the items in their original packaging with all tags and accessories. Include a copy of your original order confirmation or packing slip.
- Ship Your Return
Ship your return to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
- Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Northlight Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Order]
- Product(s) to Return: [Product Name(s) and Quantity]
- Reason for Return: [Please specify]
If exchanging, please specify: Desired Exchange Product: [Product Name]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Refund Information
| Payment Method | Refund Processing Time | Refund Method |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days after we process your return | Original payment method |
| PayPal | 3-5 business days after we process your return | Original PayPal account |
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement items.
Non-Returnable Items
To ensure the health and safety of all our customers, the following Christmas items cannot be returned or exchanged:
- Christmas Candles & Fragrance items that have been opened or used
- Flameless LED Candles that show signs of use
- Any personalized or custom-decorated items from our Decorated Wreaths collection
- Opened Christmas fragrance products
Return Shipping Address
Northlight Shop Returns
6500 Park Club Circle
Louisville, US 40229
Please include your Return Authorization Number on the outside of the package.
Questions?
Our customer service elves are always here to spread Christmas cheer and answer any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help make your Northlight Shop experience magical!
Last Updated: January 1, 2024