At Northlight Shop, we’re dedicated to making your Christmas magical, and that includes ensuring you’re completely satisfied with your festive decorations. If your purchase doesn’t sparkle with joy as expected, our hassle-free returns and exchanges policy is here to help.

Important Note: We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unused, unassembled, and with all original tags and packaging intact.

Returns & Exchanges Process

1 Contact Our Customer Service Elves
Email us at [email protected] within 15 days of receiving your order. Use our Returns Request Template below to ensure we have all necessary information.
2 Wait for Authorization
Our team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.
3 Package Your Items
Carefully repackage the items in their original packaging with all tags and accessories. Include a copy of your original order confirmation or packing slip.
4 Ship Your Return
Ship your return to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
5 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Northlight Shop Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

  • Order Number: [Your Order Number]
  • Order Date: [Date of Order]
  • Product(s) to Return: [Product Name(s) and Quantity]
  • Reason for Return: [Please specify]

If exchanging, please specify:

  • Desired Exchange Product: [Product Name]

Thank you for your assistance.

Sincerely,

[Your Full Name]

Refund Information

Payment Method Refund Processing Time Refund Method
Credit Card (Visa, MasterCard, JCB) 5-10 business days after we process your return Original payment method
PayPal 3-5 business days after we process your return Original PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement items.

Non-Returnable Items

To ensure the health and safety of all our customers, the following Christmas items cannot be returned or exchanged:

  • Christmas Candles & Fragrance items that have been opened or used
  • Flameless LED Candles that show signs of use
  • Any personalized or custom-decorated items from our Decorated Wreaths collection
  • Opened Christmas fragrance products

Return Shipping Address

Northlight Shop Returns
6500 Park Club Circle
Louisville, US 40229

Please include your Return Authorization Number on the outside of the package.

Questions?

Our customer service elves are always here to spread Christmas cheer and answer any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help make your Northlight Shop experience magical!

Last Updated: January 1, 2024