Bringing Holiday Magic to Your Doorstep Worldwide

Our Delivery Promise

At Northlight Shop, we understand that timely delivery is essential for your holiday preparations. Our carefully designed delivery options ensure your Christmas decorations arrive when you need them, helping you create that perfect winter wonderland without stress or delay.

Processing Time: All orders are processed within 1-2 business days from our Louisville, Kentucky headquarters. During peak holiday season, we work extended hours to ensure prompt processing.

Shipping Options

We partner with world-class delivery services to bring your Christmas decorations safely to your home, no matter where you are in the world.

Standard Shipping – $12.95

For those who want their holiday decorations quickly and reliably:

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after shipment
  • Best For: Time-sensitive orders and last-minute decorating needs
  • Features: Package tracking, insurance coverage, and reliable delivery timelines

Free Shipping

Our economical option for budget-conscious holiday decorators:

  • Carrier: EMS (Express Mail Service)
  • Delivery Time: 15-25 days after shipment
  • Minimum Order: $50 or more
  • Best For: Early planners and those looking to maximize their decorating budget

International Delivery

As a trusted global destination for Christmas decorations, we ship to most countries worldwide. However, please note that we are unable to deliver to a few remote areas and some regions in Asia due to logistical constraints.

Global Reach: We’ve successfully delivered Christmas cheer to homes across North America, Europe, Australia, and beyond. Wherever you are, we’re committed to bringing holiday magic to your doorstep.

Delivery Timeline Overview

To help you plan your holiday decorating, here’s a typical delivery timeline:

  • Days 1-2: Order processing and preparation at our Louisville facility
  • Day 3: Shipment dispatched with your chosen carrier
  • Days 4-18 (Standard) / Days 4-28 (Free): In transit to your destination
  • Final Day: Joyful delivery of your Christmas decorations!

Please note: Delivery times may vary during peak holiday season (November-December) and are subject to customs processing in international destinations.

After Delivery – Our Return Policy

We want you to be completely delighted with your Northlight Shop purchases. If for any reason you’re not satisfied, we offer a straightforward return policy:

  • Return Window: 15 days from receipt of delivery
  • Condition: Items must be in original condition with all packaging
  • Process: Contact our customer service team to initiate returns

Holiday Planning Tips

To ensure your decorations arrive with plenty of time for your holiday celebrations:

  • Place orders by November 15th for guaranteed pre-Christmas delivery with standard shipping
  • Consider free shipping for orders placed in early November or earlier
  • Track your order using the confirmation email sent after shipment
  • Inspect decorations upon arrival to ensure they meet your expectations

Need Help With Your Delivery?

Our customer service team is here to assist with any delivery questions or concerns. Contact us at [email protected] and we’ll be happy to help bring Christmas magic to your home.

Northlight Shop • 6500 Park Club Circle, Louisville, US 40229